School or Organisation Organised Incursion
Payment Terms
A 50% deposit is required at the time of the booking request in order to secure the date/s.
The final 50% is due within seven days after the incursion occurs, and will include all final travel disbursements. Note that She Maps charges for travel are provided as estimates at the time of booking, and may fluctuate depending on final costs.
Cancellation by She Maps
In the event that She Maps needs to cancel or change an incursion activity to an alternative date, the booking contact will be contacted by email and phone.
A full refund or transfer to another date for the program will be offered.
She Maps is not responsible for any associated expenses incurred by the school in case of cancellation of an incursion.
Postponement by School or Organisation
Schools that wish to postpone their booking for an incursion must submit a written request to [email protected] as soon as possible before the scheduled session date.
She Maps may offer to postpone the booking to an alternative date, and may charge for reasonable costs, not more than 25%, to cover rebooking administration costs, plus any unrecoverable travel or event costs.
The school will also be liable for any additional travel costs as required for the new incursion date.
Cancellation by School or Organisation
Schools that wish to cancel their booking for an incursion must submit a written request to [email protected] more than 21 days before the scheduled session date. A refund of the fee paid, minus a 25% administration fee, plus any unrecoverable travel or event costs, will be provided.
If a school withdraws from an incursion within 21 days of the session date or fails to attend the session, they will not be entitled to a refund.
Schools that do not attend an incursion will be required to pay all outstanding fees.
Extenuating circumstances
If a School or Organisation wishes to cancel their incursion within 21 days and they believe there are extenuating circumstances that warrant special consideration, they may apply to She Maps for a refund.
The application must be made in writing to [email protected] and be accompanied by relevant documentation to support the claim.
An application for special consideration does not guarantee acceptance, and each application will be considered on its merits by She Maps.
If the application is successful, She Maps will offer a course transfer to another session of the same value or refund the fee, less any reasonable costs, not more than 25%, to cover any administration costs, plus any unrecoverable travel and event costs.
Refund processing time
When a session has been canceled, or a request for special consideration has been received and approved, please allow up to 14 days to process the refund.
Individual Registrations to Incursions or Workshops
Payment Terms
A full payment is required at the time of the booking request in order to secure an individuals place at the incursion or workshop.
Cancellation by She Maps
In the event that She Maps needs to cancel or change an incursion activity to an alternative date, the participant will be contacted by most efficient communication method and to the details provided at the time of booking.
A full refund or transfer to another date for the program will be offered. However, She Maps is not responsible for any associated expenses incurred by the participant in case of cancellation of an incursion or workshop.
Cancellation by Participant
If a participant wishes to cancel their booking for an incursion or workshop they must submit a written request to [email protected] more than 21 days before the scheduled session date. A refund of the fee paid, minus a 25% administration fee will be provided.
If a participant withdraws from an incursion within 21 days of the session date or fails to attend the session, they will not be entitled to a refund.
Transfer of Ticket
A participant may transfer their ticket to another participant that meets any entry requirements of the incursion or workshop.
The original participant must email [email protected] to advise of the changed participant details.
Extenuating circumstances
If a participant wishes to cancel their attendance within 21 days and they believe there are extenuating circumstances that warrant special consideration, they may apply to She Maps for a refund.
The application must be made in writing to [email protected] and be accompanied by relevant documentation (e.g. a medical certificate) to support the claim.
An application for special consideration does not guarantee acceptance, and each application will be considered on its merits by She Maps.
If the application is successful, She Maps will offer a course transfer to another session of the same value or refund the fee, less any reasonable processing fees.
Refund processing time
When a session has been canceled, or a request for special consideration has been received and approved, please allow up to 14 days to process the refund.